Account Opening & Maintenance:
§ Processes account opening, account maintenance & account closure related formalities as per YBL process, § Handles customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc. § Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.), § Ensures pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required